Anderson & Associates: Using technology to improve your customer experience
At Anderson & Associates, technology is the name of the game. We have the latest devices that help us get the job done faster than ever. We use the latest technology around to complete your appraisal without sacrificing quality or accuracy.
The appraisal process has tremendously evolved lately and these days, is a lot more demanding. We offer the highest quality appraisals and cutting corners has never been an option for us — the logical place to save time is in our daily workflow. We strive to be the very best and we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and excellent customer service.
Experience the difference a tech savvy appraiser can makeContact Anderson & Associates
Easy online ordering
Way back when, a great deal of orders were ordered via fax and were confirmed with phone calls once we arrived at the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different different now. These days, when orders are entered on the website, we get a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Anderson & Associates you can expect us to be concerned about your deadlines. The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Secure report delivery
The majority of our appraisals are delivered through email as PDF documents. Generally our clients are most comfortable with receiving PDFs attached to their email. It's much faster than previously, before the days of email. But,we've even been able to improve how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because of the file size? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if anything happens to the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Efficient data gathering
The appraisal process is nothing if not a data intensive system. We spend quite a bit of time obtaining both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Anderson & Associates.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we have to enter everything back in at the office. Don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. And instead of using an outdated tape measure, more and more appraisers are utilizing laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.
Using this technology allows us to ensure an accurate report, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Enhanced digital work files
It would be much easier if appraisers could never have to think about an appraisal again after submitting it to the client. However, appraisals are used to demonstrate the condition of a property on the inspection date. Therefore, appraisers are obligated to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Anderson & Associates leverages our embracing of technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we're able to retrieve that file at any time and recall just what that report was about.
These are just a few examples of how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and in turn provide you with faster appraisals.